1. Eligibility for Refund

Refunds may be granted under the following conditions:

  • The project is cancelled by the client before any work has started

  • The company is unable to deliver the service as agreed upon in the written contract or service proposal

  • A duplicate payment was made by the client in error

2. Non-Refundable Situations

Refunds will not be provided in the following scenarios:

  • Work has already begun or been delivered according to the agreed scope

  • Delays are caused by lack of communication or delayed feedback from the client

  • Client changes the project scope mid-development

  • Services such as consultations, audits, and reports that have already been rendered

  • Third-party service charges (e.g., domain, hosting, licenses)

3. Partial Refunds

In some cases, partial refunds may be offered if:

  • Only part of the service has been completed, and the client chooses to cancel the remaining portion

  • A mutual agreement is reached on service termination

4. Refund Process

To initiate a refund request:

  1. Send an email to neovista633@gmail.com with the subject “Refund Request”

  2. Include your name, invoice number, project details, and reason for requesting a refund

  3. Our team will review the request within 7 business days

If approved, the refund will be processed within 10 business days using the original method of payment.

5. Cancellation Charges

If a project is cancelled by the client after work has started, a cancellation fee may be applied based on the work completed and resources allocated.

6. Contact Us

For refund-related inquiries, please contact:

📧 neovista633@gmail.com
 ðŸ“ž 0320-5698948